A Sixty–Minute Support Ticket Response Time Guarantee
We provide a sixty–minute response guarantee for each trouble ticket or e–mail that you send to our client service team. We will swiftly respond to all the standard enquiries and forward the issue to our server admins if additional assistance is required. If you take advantage of the Administration Services package, we’ll complete any of the included server management services at a time that has been discussed with you upfront.
A First–Class Help Desk Support Service
Our technical support staff will be at your disposal 24x7x365 should you require assistance with our Web Hosting Control Panel or with any of the applications that we preinstall on your behalf on the dedicated server. And if you need help tackling the daily admin tasks on your dedicated hosting server, you can check out our Administration Services package, that includes data backup hard disk drive space, weekly OS updates, problem troubleshooting and software installation services, server monitoring and rebooting procedures, etcetera.
An Easy–to–Navigate Help Area
Every Linux dedicated hosting server is equipped with our charge–free Web Hosting Control Panel, which offers an in–depth knowledgebase plus a selection of educational video tutorials. Whenever you need help while working with the Web Hosting Control Panel, just press the Videos or Help buttons in the top right corner.