You can find a lot of shared hosting providers on the market, but most of them are resellers that have minimal resources, especially when it comes to support. One way to distinguish them is the option to contact the company over the phone. The level of support that you'll receive via this method of communication may vary depending on the provider - a few of them provide professional phone support, others offer basic and customer support only as some matters are more time-consuming and it's faster and easier to be resolved via a ticket, especially if the issue needs to be escalated. Nonetheless, it is good to know that you could always reach your hosting provider as there are many small-scale issues which can be managed effectively and in a very timely manner with a telephone call, not mentioning that you're able to get more details for the services even before you become a customer.

Phone Support in Shared Hosting

Because we have live phone support 14 hours daily, you will be able to contact us and talk with our customer support agents to get more info about all Linux shared hosting that we provide and make sure that our servers match the system requirements for your sites prior to buying anything. For your convenience, we have telephone numbers on three continents so you are able to call the one closer to you - in the USA, Great Britain or Australia. If you're already an existing customer, you'll be able to call about general and billing issues, and even about some tech issues. If the issue is strictly technical or it requires more time to investigate, you'll have to employ our ticketing system, that will allow both you and our tech support team to monitor the information supplied by either side.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be certain that there will always be someone to help you if you have any queries about the semi-dedicated server plans that we supply. Whether you want to find out more about our packages, you have some billing issue or some general issue, you can give us a call. Though some more technical troubles may need a support ticket so as to give some time to our tech support team to investigate, we're able to assist you with numerous technical questions over the phone as well, saving you precious time and efforts. Since we have data centers on three different continents - in the U.S.A., Great Britain and Australia, we have local telephone lines in these countries as well. In case you're in a different country, we have an international number where you're able to reach us.