Should you ever experience a problem with your site and be unable to cope with it on your own, ask the respective web hosting company’s client care staff to help you bring the website back online. A speedy resolution would be the perfect scenario, but a lot of hosting companies respond within 24 hours or even more, especially if you’re doing business with a reseller. Even if the problem can be solved without much difficulty, your site may not work properly or it may not be available at all for a prolonged span of time, so you may lose prospective customers since it is extremely unlikely that anybody would be willing to go back to a website that’s broken. That is why, you have to make sure not only that you can touch base with your web hosting provider, but also that they can reply and help you in a timely manner. If an application update does not proceed as planned or you delete something by chance, for example, the website should be fixed speedily so as to prevent elongated unreachability.

One-Hour Response Guarantee in Shared Hosting

Our guaranteed max reply time for any client support ticket that you post or any e-mail that you write is just one hour, even if you contact us during weekends and official holidays. Regardless of the essence of your problem or inquiry, we will help you instantly and will give you the necessary info to fix any problem with your sites. The real reaction time commonly doesn’t surpass 15-20 minutes, which suggests that you can just forget about waiting around for hours on end to get a problem fixed or what is even worse than that – waiting around one whole day only to get a response that more info is necessary whilst nothing’s fixed. We will give you assistance in a well-timed fashion purely because we know how invaluable time can be in the dynamic digital sphere. The 1-hour response guarantee is valid for any technical or billing inquiry that you might have connected with our Linux shared hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you post a customer support ticket via your web hosting Control Panel or write an email regarding your semi-dedicated server, you will have an answer within no more than sixty minutes. You can get in touch with us at any time with regards to billing, general or technical matters and considering the fact that we are available to you night and day, you’ll invariably receive help in a well-timed fashion. Depending on the particular question or issue, we’ll provide you with more info, fix the obstacle if it’s been caused by something within our reach or tell you what to do on your end in case you have to update some setting for an app that we can’t access. You can just forget about waiting around for a whole day for each single reply. Actually, in the majority of cases we reply to tickets and emails within no more than twenty-twenty five minutes.