One-Hour Response Guarantee in Shared Hosting
Our guaranteed max reply time for any client support ticket that you post or any e-mail that you write is just one hour, even if you contact us during weekends and official holidays. Regardless of the essence of your problem or inquiry, we will help you instantly and will give you the necessary info to fix any problem with your sites. The real reaction time commonly doesn’t surpass 15-20 minutes, which suggests that you can just forget about waiting around for hours on end to get a problem fixed or what is even worse than that – waiting around one whole day only to get a response that more info is necessary whilst nothing’s fixed. We will give you assistance in a well-timed fashion purely because we know how invaluable time can be in the dynamic digital sphere. The 1-hour response guarantee is valid for any technical or billing inquiry that you might have connected with our Linux shared hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you post a customer support ticket via your web hosting Control Panel or write an email regarding your semi-dedicated server, you will have an answer within no more than sixty minutes. You can get in touch with us at any time with regards to billing, general or technical matters and considering the fact that we are available to you night and day, you’ll invariably receive help in a well-timed fashion. Depending on the particular question or issue, we’ll provide you with more info, fix the obstacle if it’s been caused by something within our reach or tell you what to do on your end in case you have to update some setting for an app that we can’t access. You can just forget about waiting around for a whole day for each single reply. Actually, in the majority of cases we reply to tickets and emails within no more than twenty-twenty five minutes.