A live chat is a real-time way of communication between a hosting company's support crew and its customers. It's a very efficient method to receive some information about the hosting services or get some problem resolved since you are speaking with a live agent. The advantages of using a real-time chat service instead of calling or opening a ticket are the reduced chance of errors at the time you exchange information like usernames or domain names, the quicker response time as the communication is live plus the fact that you don't need to stay on the chat constantly - you'll be able to do something else entirely while the representative examines the issue involved. In addition, you'll be able to be a part of a live chat room from any kind of computer that's connected to the Internet, avoiding the phone rates that you will have to pay when you're calling to another country.

Live Chat Support in Shared Hosting

We provide a live chat support service for all Linux shared hosting that we offer and we can assist you with almost everything in real time. If you don't have an account with our company yet, we will be able to provide you with more information about the packages in order to help you to get the most suitable package. If you are an active customer, we can help you with any general or billing issue plus with lots of common tech issues, for instance an email address setup in a desktop email client. When you are unable to give us a call for some reason or you are in a country where we don't have a local phone number, our live chat will be the best choice to contact us. Needless to say, some issues need additional time to examine and test, which means that you will have to open a support ticket to our technicians, however, we are able to save you time and help you with various problems on the chat.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support as a part of our services, therefore when you have any kind of questions about our Linux semi-dedicated hosting, you're able to talk with our customer care team anytime regardless of whether you've already obtained your account or not. Generally, the chat service is intended for pre-sales, billing and general questions and issues, yet we are able to help you with a lot of technical questions too. We will help you select the proper package for your sites in case you don't have an account yet, we can answer all of the billing questions or issues you could have or we can help you with installing your new e-mail address on your computer or smart phone - all of this will be done quickly since our live chat service is accessible all the time, every single day. Whenever you want support, you'll be able to talk with an agent and save time and effort.