If you have bought a hosting plan and you have certain questions connected to a specific feature/function, or if you have confronted a certain predicament and you need help, you should be able to get in touch with the respective help desk staff. All web hosts deploy a ticketing system no matter if they provide other means of contacting them along with it or not, due to the fact that the fastest way to solve a problem most often is to use a ticket. This kind of communication renders the replies sent by both sides easy to follow and enables the tech support engineers to escalate the issue if, for example, a server admin must get involved. Most often, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, so you have to use no less than two different accounts to touch base with the support staff and to actually administer the hosting space. Incessantly switching between different accounts could often be a headache, not to mention the fact that it requires a lot of time for most hosting providers to process ticket requests.

Integrated Ticketing System in Shared Hosting

Our Linux shared hosting include an integrated support ticket system, which is an essential part of our custom-built Hepsia Control Panel. As opposed to other analogous tools, Hepsia enables you to manage everything connected with the web hosting service itself in one location – payments, files, e-mails, tickets, etc., avoiding the need to use different admin consoles. In case you have any technical or pre-sales questions or any difficulties, you can send a ticket with a few clicks of the mouse without the need to leave your hosting Control Panel. In the meantime, you can choose a category and our system will offer you a number of educative articles, which will provide you with additional information and which may help you resolve any particular problem even before you open a ticket. We guarantee a support ticket response time of no more than 60 minutes, even in case it’s a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it is far more convenient to manage everything in one place, so we’ve integrated a ticketing system into the in-house built Hepsia Control Panel, which is available with each semi-dedicated server package. This will permit you to handle the communication with our help desk team together with your web files, which means that you will not need to memorize an additional logon name for a separate interface. You will be able to send a new ticket or to track down the status of an old one with less than a couple of clicks of the mouse while you are browsing the files hosted in your semi-dedicated account. On top of that, you can search through older tickets using an intelligent search function or read relevant help articles, which offer solutions to commonly experienced problems. The inbuilt ticketing system is strictly monitored 24x7 with the maximum ticket response time being only sixty minutes, so there’ll always be somebody to assist you.