Irrespective of the fact that the web hosting service offered by the different companies is de facto the same, each provider has their own platform with its own modifications and different ways to perform particular things. In cases like this, an exhaustive knowledge base will be incredibly helpful both for people with no practical experience and for technically experienced users who will ultimately find out how specific procedures are completed, but will lose precious time in the process. The purpose of such a knowledge base is to make the hosting service quick and simple to use, saving users loads of time and efforts. The outcome is more content clients, as they can quickly find the information they’re searching for, and substantially less work for the customer support engineers, because usually the majority of the queries and difficulties that clients have got are already listed in the knowledge base. On the condition that the articles themselves are properly written and encompass more things, you’ll be able to get to know more not only about your account, but also about the hosting service in general.

Extensive Online Documentation in Shared Hosting

If you’ve purchased your first shared hosting package through our company or have transferred your site over to us, you’ll grow used to our services and our in-house built Hepsia Control Panel very quickly thanks to the fact that we have compiled a comprehensive web-based knowledge base where you can find all the info that you could ever need – both general info in regard to the service as a whole and more concrete info about the different features that you can use and the predicaments that you can chance upon. The articles are available in 2 locations. The full article list can be accessed via the Help section of the Control Panel. You can find articles that are dedicated to the different functions in each and every section of the Control Panel too. You can acquaint yourself with how to accomplish basically everything, from creating an .htaccess file to managing an electronic mailing list, and all the articles offer in-depth instructions, so you will never get bewildered on account of an ambiguous text. Surely, in case you stumble upon a more specific obstacle and you do not find an adequate solution in our knowledge base, you can contact our help desk team 24-7-365.

Extensive Online Documentation in Semi-dedicated Hosting

The Help section of the Hepsia Control Panel, which is included in our Linux semi-dedicated hosting, will permit you to access the exhaustive online support documentation that we’ve compiled for you. The articles themselves feature generic information on our hosting services, informational manuals about the separate functions that you can access, as well as troubleshooting instructions that can help you repair common issues that you might face. The topics that we’ve included encompass basically everything, from uncomplicated things such as how to host a new domain in the account, to more intricate ones such as which SSH commands are allowed on the servers. Relevant articles about the features of a particular Control Panel section will always be available on the right side of the page that you’re on, while the complete article list can be accessed through the all-encompassing Help section.