24/7 Customer Support in Shared Hosting
We acknowledge the significance of receiving assistance promptly, so our shared hosting services feature 24/7 technical support and various means of communication. If you don't have an account yet, you can phone us or use our live chat and consult with a live agent, so as to inquire about our services or check if our servers meet the system requirements for your websites. Thus, you will not end up getting a service which you cannot use effectively. In case you already have an account with us, you can open a support ticket from the Hepsia hosting Control Panel when the issue is entirely technical or it needs additional investigation. In contrast to the majority of suppliers out there, we respond to all of the tickets within the hour, so you will not have to wait for an entire day. Our support services are available day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
All of the Linux semi-dedicated hosting that we provide feature 24/7 customer and technical support, so regardless of what problem you experience, you are able to contact us and we will give you a hand quickly. The guaranteed reply time for any email or support ticket that you open through your Hepsia website hosting Control Panel is only 1 hour; usually the response time hardly ever is more than twenty minutes. Furthermore, we provide phone support with multiple local numbers globally as well as a live chat, so you can get in touch with us and find additional info about our solutions even if you don't have an account yet. We can assist you with any question or a problem you have - payment methods, package features, email configuration, hosting account settings, and many others. If you employ our services, you will never encounter a scenario where you have to wait for a couple of days to get a problem solved like you may need to do with a number of other suppliers.
24/7 Customer Support in Dedicated Hosting
We know how important it is to receive timely support in general, let alone if you manage a whole server, that's why each and every dedicated server that we provide includes 24/7 support with 1-hour answer time guarantee regardless of the matter. The service is cost-free for all the problems with the server or the software that was installed from our admins during the setup, which means that you'll be able to get in touch with us as many times as you wish, even during holidays. You can either open a support ticket from your billing area or you can send an e-mail message, and the actual reply time for either rarely exceeds 30 mins because we have administrators available 24x7x365. In case you need general info about our servers or you have any kind of billing question/issue, you may also call one of the local phone numbers we have on three continents or you may take advantage of our live chat service and speak with a representative online. For third-party software assistance, we offer a Managed Services upgrade, which you will be able to add to your server package from the billing Control Panel.